Privacy Policy

Last updated: 8 March 2026

  1. INTRODUCTION

BetaStream (“we”, “us”, “our”) operates the BetaRadio platform and associated services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. DATA CONTROLLER

BetaStream is the data controller for personal data processed through the BetaRadio platform.
Website: https://betastream.net

  1. DATA WE COLLECT

3.1 Account Information

  • Name
  • Email address
  • Password (stored securely using one-way hashing)
  • Role and permissions within the platform

3.2 Station Data

  • Radio station name, branding, and configuration
  • Uploaded audio content (music metadata, promos, adverts, jingles)
  • Track play history and now-playing data
  • Chart data and statistics
  • Slideshow images and visual content

3.3 Syndicate Data

  • Syndicate organisation details
  • Show information and episode content
  • Invitation and pairing data between syndicates and stations
  • Cloud storage delivery configuration

3.4 Third-Party OAuth Data
When you connect cloud storage services (Dropbox, Google Drive, OneDrive), we store:

  • OAuth access tokens and refresh tokens (encrypted at rest)
  • Account email address and display name from the connected service
  • Folder path selections for file delivery

We only request the minimum permissions needed to provide the Service. We do not access files beyond the folders you explicitly select.

3.5 Usage Data

  • Login timestamps and session information
  • Feature usage patterns
  • Error logs for debugging purposes

3.6 Technical Data

  • IP addresses
  • Browser type and version
  • Device information
  1. HOW WE USE YOUR DATA

We use your data to:

  • Provide and maintain the BetaRadio platform
  • Authenticate your identity and manage access
  • Process and deliver syndicated show content
  • Sync files to your connected cloud storage (Beta SyndiSync)
  • Generate AI-powered content (news, promos, adverts, chart segments)
  • Identify tracks using audio fingerprinting
  • Send service notifications and updates
  • Monitor and improve Service performance
  • Comply with legal obligations
  1. LEGAL BASIS FOR PROCESSING

We process your data under the following legal bases:

  • Contract: To provide the Service you have subscribed to
  • Legitimate Interest: To improve the Service, prevent fraud, and ensure security
  • Consent: For optional features such as cloud storage integration
  • Legal Obligation: To comply with applicable laws and regulations
  1. DATA SHARING

We do not sell your personal data. We may share data with:

6.1 Third-Party Service Providers

  • Cloud storage providers (Dropbox, Google, Microsoft) when you connect your account

6.2 Legal Requirements
We may disclose data if required by law, court order, or government request.

  1. DATA STORAGE AND SECURITY

7.1 Your data is stored on secured servers.
7.2 Sensitive credentials (API keys, OAuth tokens) are encrypted at rest using AES-256 encryption.
7.3 Passwords are hashed using bcrypt and never stored in plain text.
7.4 We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction.
7.5 Access to production systems is restricted to authorised personnel only.

  1. DATA RETENTION
  • Account data: Retained while your account is active, plus 30 days after deletion
  • Audio content: Retained while your account is active, deleted upon request
  • Play history and analytics: Retained for up to 2 years
  • OAuth tokens: Retained while the connection is active, deleted upon disconnection
  • Server logs: Retained for up to 90 days
  • TTS cache: Retained for up to 30 days
  1. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Request restriction of processing
  • Portability: Request your data in a machine-readable format
  • Objection: Object to processing based on legitimate interest
  • Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at the details in Section 14.

  1. COOKIES

The platform uses essential cookies for:

  • Session management and authentication
  • CSRF protection
  • User preferences

We do not use tracking cookies or third-party advertising cookies.

  1. CHILDREN

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

  1. INTERNATIONAL TRANSFERS

Your data is primarily processed within the United Kingdom and European Economic Area. If data is transferred outside these regions (e.g., via third-party services), appropriate safeguards are in place.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

  1. CONTACT

For privacy-related enquiries or to exercise your data rights, contact:

BetaStream
Website: https://www.betastream.net

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk

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